PROCESSING TIME

Our usual processing time is 5-7 business days, unless otherwise mentioned.
This is the time we need to package your order, and does not include shipping time.

DOMESTIC SHIPPING - ITALY 

We offer three types of domestic shipments:

POSTA 1:
Starting from 3.00 EUR (packing and envelope costs included) and is based on weight of the shipment.
This type of shipment comes with a "courtesy code" that confirms the sending and receiving of the envelope, but it's not a full tracking, and gives no right to any refund. 
The weight of the shipment is auto-calculated at checkout and includes the standard packing and envelope we use to ship products.
Delivery time: From 1 to 4 business days in 98% of cases.

EXPRESS COURIER:
Flat rate express shipping at 7.00 EUR (packing and envelope costs included).
This type of shipment comes with a full tracking number, you can follow any step of your shipment from dispatch to arrival.
Delivery time: 24-48h.

FREE SHIPPING:
All orders over 90.00 EUR are entitled to free shipping with a shipping method we consider most appropriate for the content of the order.

INTERNATIONAL SHIPPING - WORLDWIDE

We offer four types of international shipments:

POSTAPRIORITY INTERNATIONAL:
Starting from 3.50 EUR (packing and envelope costs included) and is based on weight of the shipment.
This type of shipment comes with a "courtesy code" that confirms the sending of the envelope, but it's not a full tracking, and gives no right to any refund. 
The weight of the shipment is auto-calculated at checkout and includes the standard packing and envelope we use to ship products.
Delivery time:
Europe: 3 business days in 85% of cases.
North America: 5-6 business days in 85% of cases.
South America, Asia and Oceania: 7-8 business days in 85% of cases.
Africa: 8-9 business days in 85% of cases.

RACCOMANDATA INTERNATIONAL:
Starting from 10.50 EUR (packing and envelope costs included) and is based on weight of the shipment.
This type of shipment comes with a full tracking number on poste.it website until arrival to national border, from there in most cases you can track your shipment with the same number on your local postal service website until arrival to your home.
The weight of the shipment is auto-calculated at checkout and includes the standard packing and envelope we use to ship products.
Delivery time:
From 6 to 10 business days in many cases, and should not exceed 20 business days.

EXPRESS COURIER (FOR EUROPE AND USA ONLY):
Flat rate express shipping with DHL or UPS at 16.00 EUR for Europe and 25 EUR for USA (packing and envelope costs included).
This type of shipment comes with a full tracking number, you can follow any step of your shipment from dispatch to arrival.
Delivery time:
EUROPE: 2-3 business days.
USA: 3-5 business days.

FREE SHIPPING:
All orders over 90.00 EUR are entitled to free shipping with a shipping method we consider most appropriate for the content of the order.

Please be aware that any taxes or customs charges upon arrival are buyers responsibility.
AllePlanner.com is not responsible for any extra customs charges.

LOST PACKAGES

Please note that AllePlanner is NOT responsible for packages that have been held by or lost by your country's local customs office.

If a package has not been marked delivered, policy is to wait at least 4 weeks domestic and 8 weeks international from the date the package was shipped until the package is declared lost.
After this point, please feel free to contact us at: info@alleplanner.com.

REFUND

Due to the nature of our products, we do not accept refunds.
However, if there is a problem with your purchase please do not hesitate to contact us at: info@alleplanner.com.

CANCELLATIONS

Contact us within 24 hours to cancel your order. We will reply within 1 business day.